Important Information:

Thank you for booking your child on to our after-school club / holiday clubs / forest friends parent groups, please read our terms and conditons, if you have any question regarding the information on this form please contact us

After School Club's & holiday clubs

clothing

Please pack a bag of clothing for all weathers, we highly recommend layers (no jeans), raincoat, trainers and wellies, a hat and a few spares such as socks, as it can get a be muddy at some of our locations.

Sun cream – Please pack in their bags for them to reapply throughout the session if needed.

Insect repellant - Please pack in their bags for them to apply during April - October, where insect bites are more common.

Please check the dates of the club runs carefully on our bookings page as missed sessions cannot be refunded. 

Please make note of the strict collection time when the club finishes. Please be ready to collect at the time stated. 

Please check your booking confirmation for the day & length of stay you have booked.

After School club locations

Please refer to your booking, please check you have enrol your child onto the correct school, if you see mistake please contact us

Holiday Club Locations & Contact Numbers (phone numbers only active during the club dates)

Should you need to contact us regarding holiday clubs in term time please contact us

BRIDPORT - St Catherine's Primary, Pymore Lane, Bridport, Dorset, DT6 3TR / 07464055257

CHRISTCHURCH - Burton C of E Primary School, Campbell Road, Burton, Christchurch, Dorset, BH23 7JY / 07464055265

TAUNTON: Staplegrove Primary Hudson Way Staplegrove Taunton, Somerset TA2 6UP / St James Church School Cranmer Road Taunton  Somerset TA1 1XU / ‭07867 224507‬- Please check your booking for the correct location.

WEYMOUTH -Tumbledown Community Growspace, Radipole Lane, Weymouth, DT4 9RU

To find the Car Park please use What Three Words: https://what3words.com/washable.openings.skidding  / 07444221367

Extended Day Drop off 8.30am, pick up 5.30pm

Standard Day Plus Drop off 8.30am pick up 3.30pm

Standard Day Drop off 9.00am, pick up 3.30pm

Please drop off & collect at these times, if you are running late for any reason, please phone to the club phone to let the team know.

If you need to drop off earlier or a need a later pick up and you have only paid for a standard day, then please Upgrade Here

Forest Friends Under 5's Parent Groups

Parents / Carers must attend the club with their child

Please check the dates & start time that the club runs carefully on our bookings page as missed sessions cannot be refunded. 

Refunds are per our refund policy at the end of this page.

TERMS AND CONDITIONS FOR PARENTS

This policy applies to any booked places at an, forest friends, after-school club or holiday club that is run by Primary Forest School and Outdoor Education or any of its staff.

BEHAVIOUR

• Leaders will state to the children, the company’s behaviour policy at the after-school clubs and holiday camps, and the consequences, within the introduction each day.
• Where a child’s conduct falls below the standard which could reasonably be expected of them the first priority will be to ensure the safety of all children and staff and to restore a calm environment.

At PFS clubs we promote a 3-stage warning system, see below:

• Warning 1; is verbal and explain the consequences of Warning 2, outlining what behaviour they are doing which is a negative behaviour.
• Warning 2; is another verbal warning and a phone call to parents informing them that a second warning has been given and that if another warning is given you will be calling them to come and collect the child and explain why the child may not be able to stay at the provision (behaviour details)
• Warning 3; is the final verbal warning and a phone call to parents to ask them to pick up their child at their earliest convenience as their child is not safe at the club. At this point the child must remain with a member of staff.

There are some behaviours which we feel it is appropriate for the Head teacher (if within school) or Director (if at Holiday clubs) to deal with immediately and these may not be escalated through the usual route. In the absence of the HT the next most senior person or member of management who will be consulted about the consequence.

These behaviours are:

• Unprovoked physical attack
• Spitting at someone
• Vandalism
• Refusal to follow an adults instructions
• Swearing
• Stealing
• Any form of racism
• Formally recorded incidents of Bullying (as opposed to more general unkindness which will be dealt with using the usual school sanctions)
• Please refer to Primary Forest School Behaviour Policy for more information.
• Primary Forest School will, inline with the requirements of the Equality Act 2010 and SEN code of practice, make reasonable adjustments for children with special educational needs and disabilities in relation to this policy where it is deemed appropriate.
• A “reasonable adjustment” never means that we lower our expectations or exclude children. It means that some children need additional support to ensure that they meet the high expectation that we have of all our children that attend our provision.  
• Children must be able to independently use the toilet facilities at the venue before attending their first session. Staff are not trained to change nappies or pull-ups.

PARENTS’ RESPONSBILITY

• Parents must inform the leader of any medical, dietary, or behavioural requirements when booking.
• Parents must provide emergency contact details
• Parents must be asked about consent to take photos of their child/ren
• Parents must be aware that Primary Forest School will accept no liability for injuries caused at the Holiday Camp or After School Club.
• Parents must provide their children with adequate clothing and accessories for weather e.g. sun and rain etc.
• All personal items bought in to any of our after school clubs / holiday clubs / forest friends parent groups must be clearly labelled with the child's full name, items that are not labelled cannot be returned.
• Parents are responsible to check all personal belongings are collected at the end of the club, if the items are not collected/returned by the end of the club, the items will be donated.
• Parents are responsible for ensuring that inhalers are labelled in a clear plastic bag and handed to the leader at drop off.

INSURANCE

All children will be covered under Primary Forest School and Outdoor Education’s £10million public liability insurance.

LEADERS

All Primary Forest School leaders possess the following qualifications:

• Level 3 Forest School Leader (or equivalent)
• A clear enhanced DBS through Primary Forest School
• Level 2 Safeguarding training (our leadership team all have Level 3 safeguarding training)
• PREVENT training
• A paediatric first aid qualification which they must renew every 3 years
• Allergy and Epi Pen Training
• Food for wrap-around care provision

Should a child be staying for our wrap around care provision (either in after school clubs, breakfast clubs or holiday clubs), our leaders may be providing food to your child. We will only provide food to your child should you agree when booking and all snacks will be appropriate for all needs.

Please note: Primary Forest School and Outdoor Education has a strict NO NUT policy!!

HYGIENE

Each setting has set high standards of personal hygiene for all members of staff involved in the handling and preparation of food, (please see personal hygiene policy and procedure for further information). Members of staff will be responsible for ensuring that any children involved with preparation of snack follow strict hygiene procedures. In addition, any person showing signs of ill health will not be permitted to handle food.

Staff are expected to wash their hands thoroughly for 20 seconds before handling any foods. Staff should also be expected to clean any surface where food is provided.

GIFT CARDS & VOUCHER CODES

Voucher codes -  please apply at the basket such as siblings or school discount codes before the checkout questions.

Gift Vouchers -  please apply at the payment stage after the checkout questions.

If the code is not applied and the discount is not visible before the point of sale we cannot issue credit due to user error.

if you have an issue using the code please contact us before placing your order.

REFUND POLICY 

Refund Policy: Please Read Carefully

Holiday clubs / After School Clubs

More than 7 days prior to date booked -  full refund minus the booking fee* / gift voucher (valid for 1 year) minus the booking fee* / rebooked by Primary Forest School on to the correct date(s) if available, please allow up to 7 -10 business days for a refund to be actioned.

Within 7 days of club start date - Rebooked by Primary Forest School on to a new date(s) if date(s) are available. No refunds or gift card issued. 

Forest Friends Parent Groups only:

From the time of booking up to 24 hours before full refund minus the booking fee*

23 - 12 hours notice before the session full gift card refund minus the booking fee*

12 hours or less before the session 50% gift card refund minus the booking fee*

Primary Forest School cancelled the session full refund minus the booking fee*

If the club is cancelled by Primary Forest School, all bookings will be given a refund / gift card minus the 2.5% booking fee

Cancellations

If the club is cancelled by Primary Forest School, all bookings will be given a full refund.

*Refund (Booking) fee

You will have been charged 2.5% booking fee on your order, this will not be refunded, for orders over £100 an additional £2.00 will be added to process your refund.

If Primary Forest School cancels a club, a refund / gift card minus the 2.5% booking fee, no additional fee will be added for orders over £100.

Tax free Childcare refunds - you will need to provide your TaxFree Childcare account number

*Childcare vouchers - Gift Card Credit Only 

BY TICKING THE BOX AT CHECKOUT, ALL PARENTS, LEGAL GUARDIANS AND CHILDREN WHO ATTEND HOLIDAY CAMPS OR AFTER SCHOOL CLUBS ARE AUTOMATICALLY AGREEING TO THESE TERMS AND CONDITIONS.